Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson and shares the secrets of what makes them so successful. This keynote was delivered to over a 1000 store managers and company leaders.
Leading a Customer-Centric Operation
Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson and shares the secrets of what makes them so successful. This keynote was delivered to over a 1000 store managers and company leaders.
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