Guardian Life Dramatically Improves Capacity and Reduces Overtime in the Back-Office with Verint

Guardian Life modernized their back-office operations with Verint® Workforce Engagement™ solutions. Guardian gained insight into how customers were feeling, how work was processed and how employees were performing. This insight enabled them to improve capacity by 10% to 15% and reduce overtime by 30%.



Guardian Life is a 250-year-old mutual insurer dedicated to balancing the needs of their customers with the needs of their employees.



“Guardian is a very family-orientated, employee-focused company. The Verint products help keep our employees highly engaged and provide them with the tools and the insight necessary to be successful in servicing our customers,” Scott Boyd, Director, Workforce Planning, Guardian Life.



Visit www.verint.com/backoffice to learn how other leading organizations are overcoming key challenges in back-office operations.

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